Privacy Policy
The following Privacy Policy describes the information and privacy practices for CLEAR Solutions, clearsolutionscorp.com (the “CLEAR Solutions Web site”) and all other locations, occasions or events where your personal information is collected by, or on behalf of, CLEAR Solutions. When you provide us your personal information, you consent to the information practices described in this policy.
Who We Are
CLEAR Solutions, Inc. is a preferred distributor of critical Process Filtration and Fluid Handling Products used in complex, high-technology manufacturing. For over 30 years, CLEAR Solutions has coupled our application expertise with an extensive network of industry-leading engineers to assist our clients in selecting high-performance products at the lowest possible cost.
Information Collected by CLEAR Solutions
As part of your interaction with CLEAR Solutions, we may collect personally identifiable information including name, mailing address, phone number and e-mail address. We may also collect demographic information including industry, process/application and product preferences.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We use the personal information you provide for purposes including, but not limited to:
- Fulfilling requests for products or information
- Process orders from our online store
- Providing customer services
- Administering promotions or surveys
- Offering new products and services
- Sending marketing communications
While you visit our site, we also track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support you.
Sharing of Personal Information
CLEAR Solutions does not sell, rent or trade your personal information to third parties.
We may share your personal information with certain third parties such as our vendors, service providers and other representatives acting on our behalf for limited purposes.
The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.
Choices Regarding Your Personal Information
CLEAR Solutions communicates with our customers through multiple channels to keep you up-to-date on offers, best practices and new products or services. Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out.
CLEAR Solutions communicates with our customers through multiple channels to suit the needs of each customer. Emails are sent out only when requested by form, email or phone call. If you request information from us through a contact form, you are giving CLEAR Solutions the right to email you regarding your inquiry.
CLEAR Solutions will not email you regarding offers, products, services or marketing information unless you have specifically opted in to receive such emails.
If you submit information to us through our “Request a Quote” form, you agree to allow us to contact you through phone or email regarding that quote.
If you no longer wish to receive these communications, let us know by e-mail with your request. Click Here
Once you have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, and/or other organization-related communications.
Account Erasure Requests
CLEAR Solutions, Inc. allows you to at any time request the removal of your account and the erasure of your personal information from our records.
Upon receipt of an erasure request or account deletion, all your personal data will be removed from our website database and internal accounting database. This action is irreversible, and your data cannot be restored after it has been removed. You may still create a new account, but your previous transactions and order history will no longer exist.
Security of Your Personal Information
We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. CLEAR Solutions cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
We use Secure Sockets Layer (SSL) software to protect the security of the information you provide to us. This technology encrypts your information to prevent access from unauthorized entities.
Your credit card information is obscured up to the last four digits whenever you receive confirmations on orders and transactions. Your full credit card information is transmitted to the appropriate credit card company whenever an order is processed, or your card is credited.
CLEAR Solutions, Inc will do everything in its power to maintain the security of your information and inform you of any changes to said security. You must still maintain a level of security yourself, such as logging off your account when leaving your computer or device.
Cookies
Like many web sites, the CLEAR Solutions web site uses “cookie” technology. The cookies we use do not reveal any personal information about you. We use cookies to study traffic patterns on our site so we can make the site better.
Payments
We accept payments through Elavon, Inc. When processing payments, some of your data will be passed to Elavon, including information required to process or support the payment, such as the purchase total and billing information.
Google Analytics
Our Web Site uses Google Analytics to track which pages our visitors view, how often visitors view a page, the time at which a page was viewed as well as the location of the person viewing the page.
Information collected through Google Analytics is only used to provide marketing with details as to how accessible our web pages are and how effective we are at providing necessary information to viewers. You can view the Privacy Policy for Google Analytics HERE.
Privacy Policy Changes
CLEAR Solutions reserves the right to amend this policy at any time. The amended policy shall become effective and soon as it is posted. You agree to review the privacy policy from time to time. Your continued use of the site will represent your acceptance of the modified policy.